Very helpful group. I was closing out an office and they were able to deliver large bins for the papers needing shredding at my own pace. Then I just sent a text and they came and got them! Highly recommend. This is the second time I have used their service.
We love Richards & Richards. I highly recommend them. They pick up on time, charge half of what the other companies charge, and have been very professional, helpful and friendly. We had been using a national shredding service who picked up at random and not on schedule. In a one year period their price doubled, and their billing was very confusing. I could never get a hold of my service rep, either by phone or email. Richards & Richards is so much better.
Our pickup happened exactly on schedule and the team was very professional and quickly loaded all our file boxes to be shred and picked up aged computer tower and laptops for recycling. Couldn't be happier with the service.
Richard and Richards was so easy to work with. They responded quickly and worked with our schedule. They were earlier than they said they would be which was nice. The service guy was fantastic and even asked if wanted to see how the truck worked on shredding. Their prices were so much more affordable than the other 2 places I called for a quote. Definitely will use them again in the future.
Richards & Richards were great to work with all around. They clearly communicated what to expect and followed through on time and with no surprises. The price was more than fair for our shredding project here at Donelson Presbyterian Church. We would use them again!!!! Highly recommend them!
Richards & Richards were fabulous to us at ISDA. You call and immediately get an answer from an actual person who knows what they are talking about. They were so quick and efficient - we arranged for a pick up that week for confidential documents to be shredded and were beyond pleased with the service received. HIGHLY recommend.
We had almost 70 boxes of medical records in an attic at our business. We called to initiate business, and they came the next week. The price quoted was very reasonable, and the gentlemen who came were very respectful of a business office atmosphere. They took less than 1 hour to get everything down and out. I would definitely use this business again!
Richards and Richards is an excellent service. They will accommodate any reasonable request - from changing delivery/pick-up dates to assistance with providing the certification of the proper destruction of the material. I will absolutely use them again and would recommend them highly to anyone needing shredding services.
We had a great experience with Richards & Richards. They came to our office to pick up years worth of paperwork. They were prompt and very polite when they came. Working with the office staff has been very pleasant. Thank you for helping us!
We've used another shredding service for years and the service has been less than satisfactory due to the lack of communication between the reps, dispatch and drivers. We reached out for a quote from Richard & Richards and were immediately impressed with the communication and prompt response. We are looking forward to working many years with Richards & Richards if what we've experienced so far continues to be the standard level of service.
Our office tried a "Big Name" shredding company and had nothing but difficulties with their scheduling and service. We switched to Richards and Richards a few years ago, and they do NOT disappoint! They are so professional, economical and yet they manage to make us feel like we are their most important customer (even though we are a very small office). We are so continually pleased with this company and EVERY employee. Our office is very grateful to have discovered them! Thank YOU so much to everyone at Richards and Richards shredding company!
Very friendly and knowledgeable staff! Kim was absolutely great! I had such a great experience with them from start to finish.They did what they needed to do to get the job done quickly. We are very pleased with their service and recommend them for any large shredding job!
Great experience from initial phone call and all the way through the service. I spoke with Kim, who was a huge help in getting everything situated - and responded promptly to questions I had later. The fee was substantially more reasonable than other shred company that we contacted. This company is organized and professional, and everyone from customer service to the driver was a pleasure to do business with!
Couldn't be more pleased with Richards & Richards secure shredding service. Their monthly rates are incredible and all of their staff goes above and beyond to take care of our office. Would give them 10 stars!!!
Wonderful experience working with Richards & Richards! I had a shredding job, and I ended up needing twice as many shredding bins as I had originally planned on. Kim, with Richards & Richards, was so accommodating! She immediately arranged to have more bins delivered and even accommodated me on the pick up of the bins around my flight out of town. I highly recommend Richards & Richards and Kim.
Showed up in expected timeframe, but a bit later than the appointment time. A little slow in getting the cans off the truck & starting to load, but once started, it went quickly. Maybe could’ve loaded slightly more per container. I tried to make conversation & put the guy at ease / felt sorry that he was having to work alone. He was very quiet & I thought perhaps unhappy. He finally warmed up slightly at the very end when he asked me to sign. Wish I could make the rating 4.5! I’ll use again & recommend!
I first learned of Richards & Richards through my job. I worked for a medical company who used their services for secure and confidential shredding. It didn't take long to notice that the Richards & Richards staff was always incredibly professional and polite.Later, when my husband and I were cleaning out old files from his business and needed a safe place to dispose of them, I remembered Richards & Richards. We compared prices of local office supply chains to Richards & Richards. Not only was Richards & Richards significantly more affordable, they came to our house to pick up the bankers boxes full of paperwork. Again, their staff was friendly, polite, hard working, and professional. I was also very happy to learn that they collaborate with a recycling company, so their shredded paper eventually becomes useful paper products!Recently, I needed to dispose of a small amount of files, but it was too much paperwork to run through my personal shredder. I called them to find out how to drop it off. They gave excellent directions on how to do so and included a video so that I would know exactly which gate and building to drive up to. Once there - you guessed it - the staff was extremely friendly and helpful! I highly recommend using Richard & Richards for all of your professional and personal shredding and disposal needs! They are outstanding!
I was very pleased with the service. Dave was extremely helpful, and the other gentleman (I didn't get his name) helped get all my documents up to the loading dock. Will use them again and would recommend!